CLEANFIX NORTH AMERICA – THE COMPANY

We are a European company with a manufacturing, sales and support subsidiary in Stratford, Ontario, which has grown rapidly in the last decade. Our unique products, outstanding customer service, and professional approach have made us the supplier of choice for many companies. We service a wide range of clients from small businesses to large international corporations. The Cleanfix Reversible Cooling Fan is the leader in engine cooling and special radiator cleaning systems. We produce optimized cooling and cleaning solutions for modern engines in agricultural and other off-road equipment and machinery. The Stratford division produces, application engineers, and is the sales and technical support hub for the North American market.

Warrenty & Inspection Technician (m/f/d) full-time

Agricultural and off-road equipment industry

Job description

The ideal candidate must have strong warranty administrative knowledge and adapt easily to new ERP and related software. A strong and practical technical background in component inspection, fault analysis, technical report writing, drawing interpretation and a general understanding of quality assurance is required. Experience in professional communication with OEM customers is an asset. Learning and using OEM online warranty and claim platforms is a significant part of this position to process claims in a timely manner.

Close communication with OEM and dealer warranty administrators is essential.

This position reports to the Production Manager.

Additional Responsibilities - Essential Duties:

■ Process warranty and non-conformance claim – assess and approve or reject promptly.

■ Process claims on online OEM portals correctly.

■ Monitor web-based claim activity from OEM customers.

■ Evaluate claim conditions to standards and customer agreements.

■ Manage and closely track RGAs from beginning to completion.

■ Inspection of returned mechanical and electrical RGA items as they relate to the claim.

■ Manage post-inspection options.

■ Communicate claim payments to Finance for processing.

■ Track claim statistics and highlight issues to drive process changes.

■ Research and follow OEM customer claim processing requirements.

■ Other assigned responsibilities related to the position.

Requirements - Qualifications:

■ Similar Experience is an asset

■ Existing warranty administration training and experience.

■ Strong focus on meeting claim processing deadlines with the highest level of quality standards.

■ Proactive in response to problems.

■ Strong technical background is essential for mechanical and electrical fault analysis.

■ Ability and experience in working with measuring instruments

■ Strong Microsoft Office knowledge (Word, PowerPoint, Outlook and Excel)

■ Ability to easily adapt to new software as it relates to the company’s ERP system

■ The ability to create and maintain a team environment focused on continuous improvement

■ Willingness to be a long-term contributor and strong team member within a stable and growing organization

■ Possess strong oral and written communication skills and interpersonal skills

■ Must pay attention to details with a customer service attitude

■ Valid passport

■ Valid Ontario driver’s license

TO APPLY:

Interested applicants are requested to apply by sending their resume with their salary requirements by e-mail to i.kleinsasser@cleanfix.org